Meet the Education Support Team

Neil James
Principal Education ICT Officer

Educational Support Team

The Educational Installation and Support team are responsible for :

  • The IT Support and Installation Services for Local Education Authority, Secondary and Primary Schools, Leisure Centres, Libraries and Community Education

  • Installation and Decommissioning of PCs, Printers, Peripherals and Software

  • Installation, Support and Maintenance of Servers

  • Third Party Application Installation and Support

  • Co-ordination and movement of equipment for Accommodation moves and changes

  • Health and Safety Advice

  • Security Advice

  • The Team support approximately 150 Educational Sites containing approximately 9,000 PCs/Laptops, 1,000 tablet devices and 1,200 Printers

  • The Team resolve approximately 3,650 Helpdesk calls per year

  • The Team resolve 96.6% of their Helpdesk calls within the 2 day target

  • The Team aim to install an item of hardware within 15 working days from receipt of your emailed order. We are currently achieving on average 12.4 working days

Abigail Evans
Intranet Coordinator
Chris Williams
Intranet Coordinator
Alwyn Williams
ICT Engineer
David Oliver
ICT Engineer
Philip Coombs
ICT Engineer
Jeff Lewis
ICT Engineer
Matthew Williams
ICT Engineer
Daniel Powell
ICT Engineer
Dean Taylor
ICT Engineer



Last modified: Tuesday, 29 August 2017, 12:47 PM