Wayne Turner Network Development Officer

Corporate Support Team

The Corporate Installation and Support team are responsible for :

The IT Support and Installation Services for Social Services, Chief Executive and the Directorate of the Environment
Installation and Decommissioning of Pcs, Printers, Peripherals and Software
Third Party Application Installation and Support
Co-ordination and movement of equipment for Accommodation moves and changes
Health and Safety Advice
Security Advice  
The Team support approximately 130 Corporate Sites containing 3,200 PCs, 700 laptops and 1,100 Printers
The Team resolve approximately 3,800 Helpdesk calls per year
The Team resolve 97.9% of their Helpdesk calls within the 2 day target
The Team aim to install an item of hardware within 15 working days from receipt of your emailed order. We are currently achieving on average 12.7 working days.