Current course
Participants
Meet the Teams
Meet the Corporate Support Team
Wayne Turner Network Development Officer
Corporate Support Team
The Corporate Installation and Support team are responsible for :
The IT Support and Installation Services for Social Services, Chief Executive and the Directorate of the Environment
Installation and Decommissioning of Pcs, Printers, Peripherals and Software
Third Party Application Installation and Support
Co-ordination and movement of equipment for Accommodation moves and changes
Health and Safety Advice
Security Advice
The Team support approximately 130 Corporate Sites containing 3,200 PCs, 700 laptops and 1,100 Printers
The Team resolve approximately 3,800 Helpdesk calls per year
The Team resolve 97.9% of their Helpdesk calls within the 2 day target
The Team aim to install an item of hardware within 15 working days from receipt of your emailed order. We are currently achieving on average 12.7 working days.
Mark Connett Printing Specialist |
Gareth Hawkins Senior ICT Engineer |
Chris Stubbs ICT Engineer |
|
Gavin Lewis ICT Engineer |
Peter James ICT Engineer |
David Wheeler ICT Engineer |
Henry Van Ek ICT Engineer |